Refund Policy

Last updated: September 7, 2026

Refund Policy

At Animo, our AI animation video editor platform, we prioritize the satisfaction of our customers. Please review our refund policy below:

Refund Eligibility

We no longer issue full refunds. This policy supersedes any earlier version that offered a full refund within 24 hours of purchase.

Every approved refund is subject to a penalty of no less than 50% of the full refund amount. The remaining amount is further reduced by any transaction fees or charges from our payment processor. In practice, this means the most you can be refunded is 50% of your purchase price, and often less.

All refund requests must be made via email and are evaluated on a case-by-case basis. The decision to issue a refund, and the exact amount, is at the sole discretion of Animo.

Refund Request Process

To request a refund, please email us at team@animo.video with your order details and the reason for the refund request. Our support team will review your request and respond within 24 hours. The reason for the refund request must be clear and specific.

Refund Processing

For eligible refunds, we will process the request immediately. However, the time it takes for the funds to be transferred back to you depends on your bank and our payment processor. Typically, this can take 5-30 business days.

Important Notice

All refund requests should be directed to Animo via email at team@animo.video. We reserve the right to make the final decision on all refund requests.